If you were reading my posts in the cabin crew tutorial section, you could find posts with explaining how to become cabin crew, how it looks to work in different cabins, and what passengers you can expect and how to treat them. This post I wrote to point out what are NOT the cabin crew duties or rules of behavior – so 10 things cabin crew should never do. This is mostly related to Middle Eastern or Asian airlines, though other airlines also follow most of these rules.
Therefore, cabin crew should NEVER:
- Look unprofessional in your uniform or even when not wearing it – this is because cabin crew represent the airline they fly for all the time, when on and off duty. And imperative is to represent it in the best way possible. Professionalism is one of the main standards asked from you.
- Shout load or scream at passengers or other crew – this is of course a big NO, NO. NO… It is showing disrespect, no matter if you lose temper with someone, or a passenger annoys you throughout the whole flight. That is why during the training you are given certain instructions how to handle difficult passengers in a calm and nice manner.
- Promise to do something and then not do it – as believe me passenger do remember everything. and it would look totally unprofessional from your side if you neglected to bring them for example a glass of water or anything else. It is ok if you explain them nicely that you would TRY to do something but do not promise a request which you already know you can not fulfill.
- Lie about food, weather, flight – be real and honest… If there is no more chicken on board, say it. If the flight will be delayed a long time, say it but try to “pack it” so passenger do not start panicking because of it. If there will be a severe turbulence, tell passengers to sit tight and not to walk around as they can get hurt etc.
- Accept phone numbers or presents from passengers like perfumes, jewelry etc. – since this happens in reality that they offer it to you. Especially if you are walking along the aisle carrying duty-free and there is a male passenger, charming and gallant, who wants to buy you a perfume as a gift of appreciation for your service on board. They might even try to flirt with you and invite you for a drink after the flight… All in all, this is forbidden as a company’s rule (if you accept it, and other crew see it, be sure there could be some consequences).
- Enter into fights, or hit someone on board or at the airports – this is related to when you see passengers fighting for example in the cabin, and your role is to calm the situation, stop the dispute or fight. However your more serious intervention like restraining a passenger is required in really bad cases, like someone being too drunk, or threatening the crew, the aircraft etc.
- Take photos when on or off duty, but in an uniform and in a very sexy way, plus post it on some social media. Most airlines ban these as it ruins their reputation, as well as yours as a member of that airline. So please do not publish anything that is not allowed by your airline, as if being caught doing it can lead to firing from the job.
- Spit in passenger’s drink if he annoyed you during the flight – yes, this sounds funny but is not really. In reality, cabin crew can be so pissed off by someone and know these little tricks how to make someone’s time during the flight miserable. Usually a spitting or putting eye drops into someone’s coffee are some of them.
- Forget about flight crew as they are the most important for safety on board – you should always check up on them if working in the First or Business class, if they are hydrated or hungry, well…